IABA COMPLAINTS PROCEDURE
|Date of Review||Comments|
|August 2016||Version 1 to IABA Board and approved for use|
Irish Athletic Boxing Association
The Irish Athletic Boxing Association (IABA), are committed to ensuring that, in line with our ‘Equity Policy’, all of its users are treated with fairness and respect
If, for any reason, users feel that this commitment has not been honoured, the following guidelines will help you to bring this to our attention.
- When an Issue Arises
If for any reason you are not happy with any aspect of the service you have received from The Irish Athletic Boxing Association, in the first instance, you should speak to the member of staff or volunteer concerned.
The IABA will try to settle complaints at this stage to the satisfaction of everyone.
- In Case You Are Unhappy With the Initial Response
Should you not be satisfied at this stage, you should ring the head office of The Irish Athletic Boxing Association, where your concern can be registered.
We can tell you how this will be processed.
We will then give you details of the head of the department or committee responsible for your concern.
You should then write to this person stating as many details as possible about the issue, setting out the facts in a logical manner, including times and dates and who was involved.
You will receive a written acknowledgment of your communication within 5 working days and a full written response within 10 working days.
The head of that department or committee secretary will investigate your concern personally.
We keep matters confidential and you can expect to be treated in a respectful and professional manner.
- Making It Formal
If you are unsatisfied and believe that your concern requires further attention, you should write to us at:
The Irish Athletic Boxing Association, National Stadium, 145 South Circular Road, Dublin D08 HY40